When you answer the phone and hear “Hello, this is New Jersey Relay…” – please don’t hang up! You are about to talk with a person who is Deaf, Hard of Hearing, DeafBlind or has a Speech Disability with the assistance of a relay operator.
Every day, thousands of people who are Deaf, Hard of Hearing, DeafBlind or have a Speech Disability make phone calls to businesses and organizations. They’re calling through the relay service. Relay calls are not telemarketing, so please don’t hang up. Hang-ups are frustrating for callers. Equally important, hanging up could mean a loss of business and poor customer relations for your business or organization.
Next time you receive a relay call, please don’t hang up… it could be the most important call of the day!
Video: Please Don’t Hang Up
Here’s how two caterers handle a relay call from a customer.