Sprint WebCapTel

Sprint WebCapTel is a free, web-based service for users to read word-for-word captions of their phone calls on a computer monitor or a laptop. Users can listen to the other person speaking through any telephone, including cordless, landline or cell phones. The best part is that there is NO special equipment required!

Video
How to Use
Equipment
Support

How does Sprint WebCapTel work for you? 

See the video to learn how Sprint WebCapTel allows a person with hearing loss to enjoy a telephone conversation over the Web with ease.

 Sprint WebCapTel requires a one-time registration in order to use the service. To register, go to Sprint WebCapTel registration www.sprintcaptel.com/registration.asp and complete the required information.

 Sprint WebCapTel - Placing a Call

  1. Go to www.sprintcaptel.com, click Login to WebCapTel.
  2. Enter your username and password, and then click Sign In.
  3. Enter in the phone number you want to use to place and receive calls. Then click Submit.
  4. Next, type the "Number to Dial" for the person you are calling on the Place Call Screen.
  5. Click Place Call.
  6. Sprint WebCapTel will dial your phone number first. Answer your phone when it rings.  Once you answer, the system will then automatically dial the person you are calling.
  7. Captions of what your caller says will then appear on the computer screen for you to read during the conversation.

 

Sprint WebCapTel - Receiving a Call

  1. Go to www.sprintcaptel.com/webcaptel.asp, click Login to WebCapTel.
  2. Enter your username and password, and then click Sign In.
  3. Enter in the phone number you want to use to place and receive calls. Then click Submit.
  4. You will be at the Place Call screen. On the right side, you will see Waiting for calls at and your phone number. You're ready to receive calls!
     **Do not log out otherwise you will not be able to receive incoming calls** 
  5. Have your callers dial 800-933-7219 first and then dial your telephone number and press pound (#).
  6. When your phone begins ringing, answer it.
  7. Captions of what your caller says will then appear on the computer screen for you to read during the conversation.

To learn more about NJ CapTel, visit our website: www.njcaptel.com

What do you need?

A computer with high speed internet (PC or Mac)

To use Sprint WebCapTel on your computer, make sure you have the latest version of one of the following web browsers:

  • Internet Explorer Version 7 & 8
  • Firefox 2.0
  • Safari 3.0

A telephone that can receive calls

  • Cell phone
  • Landline phone
  • Cordless phone

Sprint WebCapTel Customer Service:

  • Phone: 888-269-7477
  • Fax: 609-204-6167
  • Mailing Address:
      450 Science Drive
      Madison, WI 53711