TTY Relay

A person who is deaf, deaf-blind, hard-of-hearing, or speech disabled uses a TTY (text telephone) to type his/her conversation to a Relay Operator (OPR), who then reads the typed conversation to a standard telephone user.  The OPR relays the standard telephone user's spoken words by typing them back to the TTY user.  

Video
How to Use
Equipment
Support

How does TTY Relay work?

See the video to learn how TTY Relay works for anyone who uses a standard telephone and wish  to communicate over the phone with a person who is deaf, deaf-blind, hard-of-hearing, or speech disabled.

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  1. Dial 7-1-1 or 1-800-852-7899
  2. The Relay Operator (OPR) will answer "NJ Relay OPR 9999F NUMBER CALLING PLS GA”
    • 9999 is an OPR identification number. Each OPR has his/her own identification number.
    • F or M is the gender of the OPR.
    • GA stands for "Go Ahead" which means it's your turn to type.
  3. Type the area code and telephone number of the party you want to call then GA.
  4. The OPR will dial the number. The OPR will type everything the standard telephone user says and type GA at the end of each response.
  5. Proceed with the conversation by typing your response. Type in 'GA' at the end of each response. The OPR will read everything you type to the standard telephone user. 
  6. When you are ready to end your call, type 'SKSK' for 'Stop Keying' then hang up.

Traditional TTY equipment is used for this service with access to a telephone line.

NJ Relay Customer Service:

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