Standard Telephone User


Standard telephone users can easily communicate over the phone with anyone who is deaf, hard of hearing, deaf-blind or has a speech disability. By calling NJ Relay or CapTel Service, our specially trained Operators become the “bridge” to connect you and the person you want to communicate with.    
 
No special equipment is needed to make these calls.  Just use a regular telephone or wireless device to make a call to a person who is either deaf, hard of hearing, deaf-blind, or has a speech disability.  
 
So, how does a standard telephone user communicate with someone using one of the many NJ Relay or NJ CapTel services that are available?  Simple - just ask the person for their telephone number and instructions on how they would like you to call them. 
 
The person you are communicating with through NJ Relay or NJ CapTel may use one of the several communication modes below.  For each communication mode, you will see brief explanations and instructions for standard telephone users: 
 
A person who is deaf or hard of hearing and prefers to type could: 
  • Type responses and read on a text display everything that is said on the phone.  The Relay Operator types the standard phone user’s responses. 
  • How to reach this person: 

    1. Dial 7-1-1.  
    2. A NJ Relay Operator will answer and ask “May I have the number you are calling please?”
    3. Give the Relay Operator the area code and telephone number you wish to call and any further instructions. 
    4. The Relay Operator will process your call, relaying exactly what the other person is typing and what you say. 
    5. The Relay Operator will gladly help you with any instructions for the other person’s chosen communication mode. 
 
A person who is deaf, late-deafened, hard of hearing or has a hearing loss and prefers to voice for themselves using CapTel could: 
  • Listen, speak directly to the standard telephone user, and read captions of everything that is said on the phone. A Captioning Center Operator converts everything the standard phone user says into captions using voice recognition technology.
  • How to reach this person: 
    1. Dial the CapTel phone user’s telephone number directly.   
    2. A NJ CapTel Operator will automatically be connected to this call and transcribe word for word what you say into captions on the CapTel phone user’s screen. 
 
A Speech Disabled Person using Hearing Carry Over (HCO) could: 
  • Listen directly to the standard telephone user and type responses. The Relay Operator reads the typed responses aloud to the standard telephone user.
  • How to reach this person: 

    1. Dial 7-1-1.  
    2. A NJ Relay Operator will answer and ask “May I have the number you are calling please?”
    3. Give the Relay Operator the area code and telephone number you wish to call and any further instructions. If you know the user is using HCO, inform the Operator.
    4. The Relay Operator will process your call, relaying exactly what the other person is typing. 
    5. The Relay Operator will gladly help you with any instructions for the other person’s chosen communication mode. 
 
A Speech Disabled Person using Speech to Speech Services would: 
  • Listen and speak directly to the standard telephone user and have the Relay Operator’s assistance to re-voice if they are  not clearly understood on the phone.  The standard telephone user speaks directly to the other person. 
  • How to reach this person:
    1. Dial 7-1-1 and ask for Speech to Speech or dial 866-658-7712 directly for a trained STS Operator to connect to the requested party.
    2. Once the call is connected, everyone on the call will be able to hear each other.   
    3. The STS operator will facilitate the conversation between the Speech disabled caller and the standard telephone user by repeating (re-voicing) the speech disabled caller’s message when necessary.
    4. Speak directly to the speech disabled caller. 
 
Receiving Relay Calls:
When you receive a relay call and hear, “Hello a person is calling you through New Jersey Relay…” - don’t hang up!  When you receive a relay call the first time you may think a telemarketer is calling, but the New Jersey Relay call may be the most important call you receive, as the person calling may be deaf, hard of hearing, deaf-blind, or have a speech disability.  They are making calls or contacting you to do business - just like everyone else. 
 
Receiving CapTel Calls:
On CapTel calls, no special announcement is made by the operator. The CapTel user will speak for themselves and announce their call in any way they like when you answer the phone.  
 
If you would like to learn more about the different communication methods for Relay and CapTel users, download and print our free training booklet.   The booklet provides excellent tips on how you can have smooth Relay and CapTel calls with your friends, family, or customers.  Please click here to check it out!