Relay Conference Captioning (RCC)

Relay Conference Captioning (RCC) is a free service for anyone who is deaf or hard of hearing to engage in meetings (in-person or remote), group conversations in a videoconference and multi-party conference call. Using the same high-quality captioners that produce closed captioning for television, RCC users receive live, real-time text streamed to a computer connected to the Internet anywhere.

To learn more about RCC, click here

To book an event, click here 

To sign up a webinar to learn about RCC, click here

How does RCC work?

See the video to learn how RCC works for anyone who is deaf or hard of hearing and wants to participate in a multi-party conference call at home or in the workplace.

New Jersey Relay Conference Captioning (RCC)
Click to enlarge and play video

How to schedule the RCC service:

  1. Make an appointment at least 48 hours (two working days) in advance to guarantee the service.
  2. Arrange for a conference/audio bridge from your phone company or telecom services provider before using the RCC service.
  3. Go to
  4. Fill out required information on the ONLINE FORM including:
    • Contact and event information.
    • Teleconference call number and access code.
    • Date and time of event.
    • Provide specific information (i.e., proper names, call agenda, speaker or Power Point notes, etc.) in order to receive caption accuracy.

  5.  Once the call is booked and your captioner is assigned, you will receive an e-mail from the RCC service with the Event ID and the web address for you to access your captioned call.

How to use RCC:

  1. On the day of the conference call, please be sure to log in at a few minutes prior to the start of the call.
  2. Enter your RCC reservation number or Event ID.
  3. Your captioner will caption all of the dialogue on the call including noises and/or sounds where appropriate (i.e. beep that a caller has joined, etc.).
  4. Follow along with the captioned text and when you want to participate, type in your message and the captioner will relay your message to the participants or you can voice for yourself during the in-person meeting or using a standard telephone during a conference call.
  5. At the end of the conference call, you can request for a copy of the transcript or have the transcript destroyed after the call to protect your confidentiality.

To use RCC you need to optimize your computer or laptop and it is recommended that you have: 

  • Internet Explorer 6.0 and above, Chrome, Firefox or Safari.
  • Cookies and JavaScript enabled in the browser.
  • 800 x 600 screen resolution, 1024 x 768 or higher recommended.
  • A high-speed Internet connection is not required.
  • No need to download software.

Hours of Operation:

  • Scheduling or Technical Department is available 24 hours a day/7 days a week
  • Relay Conference Captioning service is available from 8:00 AM to 6:00 PM local time.

Scheduling Department:

  • Office:  (833) 250-2784
  • Support E-mail:
  • Fax: (877) 877-3291

Technical Department:

Emergency SUpport:

  • Office:  (833) 250-2784
  • Please limit calls to 24-hour emergency number to "on-air" or "during live event" problems or issues.