Listen and Type Service

Hearing Carry-Over (HCO) allows a speech disabled person with hearing capabilities to listen to a standard telephone user. The HCO user types his/her conversation to the Relay Operator (OPR). The Operator will voice the message to the standard telephone user.   

Video
How to Use
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How does HCO work?

See the video to learn how HCO works for anyone who has a speech disability and wants to type their messages to make relay calls at home or in the workplace.

  1. Dial 7-1-1 or 1-800-852-7899.
  2. The Relay Operator (OPR) will answer "NJ Relay 9999M NUMBER CALLING PLS GA”.
    • 9999 is an OPR identification number. Each OPR has his/her own identification number.
    • F or M is the gender of the OPR. GA stands for “Go Ahead” which means it’s your turn to speak or type.
    • Both parties will need to say “GA” at the end of their responses.
  3. Type the area code and telephone number of the party to call to the OPR, then type "HCO PLEASE GA." Then pick up the handset.
  4.  The OPR will dial the number. You will hear call progress and answer. Wait for the OPR to announce your call to the person you are calling if they are familiar with HCO calls.
  5. Wait for the relay operator to say, “one moment for your call to begin” to the person you are calling and “go ahead caller” as the indication it is your turn to respond.
  6. Place the handset on the TTY. Hit the spacebar twice, and then type your response. Then type GA. After the connection, the OPR will not repeat what the other person has voiced directly to you; rather the OPR will voice only what you typed to the other person.
  7.  After you type "GA," pick up the handset to listen to the other person’s spoken reply. Proceed with the conversation.
  8. When you are ready to end your call, type 'SKSK' for 'Stop Keying' then hang up.

To use the HCO service, you need a TTY with a telephone headset and a standard phone with access to a telephone line.

 


Hearing Carry-Over Customer Service: