911 Emergency Calls

For Anyone who uses a TTY: 

In the event of an emergency, it is strongly encouraged that Relay and CapTel users dial 911 directly for a faster connection. NJ Relay can still process emergency calls but it will not be as fast as dialing 911 directly.

For Anyone who uses a single-line Captel 200, 800, or 840 phone:

If a CapTel user dials 911 directly from a single-line CapTel 200, 800, or 840 phone, the call will be sent directly to the local 911 center instead of through the captioning service. The call will be treated as a Voice Carry-Over (VCO) call, meaning that the 911 Operator will be able to hear everything you are saying and the captions will appear on your display screen. 

VCO call handling capability is currently required of all 911 PSAPs by the US Department of Justice and thus the CapTel phone operating in VCO mode does not represent a new requirement for 911 PSAPs which should already have existing standard operating procedures (SOP) to handle VCO calls. All PSAPs and EMS have been educated on how to handle emergency calls via VCO calls.

Please click on the link  http://captel.com/videos-model800-911-1-line.php to get an idea of how a 911 call is made in VCO mode from a CapTel 800 (1-line).

For Anyone who uses CapTel 800i, 840i or 2-line CapTel:

If a CapTel user is calling 911 from a CapTel 840i, CapTel 800i or a 2-line CapTel (2-line meaning that you are connected to two different phone lines), the call will function just like any other telephone call. You can speak into the receiver and the 911 operator will hear you. The 911 operator will speak back to you and the captions will appear on your display screen. To see a 911 call placed from a 2-line CapTel phone, click here: http://captel.com/videos-model800-911-2-line.php. The bottom line is that PSAP or EMS would still not be able to identify whoever calls 911 from a CapTel 800i or 2-line CapTel just like any other telephone.