A Customer Profile stores an individual relay user's call preferences. This speeds up call processing and ensures that the customer's preferred long distance carrier is used each time a call is made. You can set up your Customer Profile by contacting Customer Service at 1-800-676-3777 (TTY/Voice). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.
After you finish filling out the form, please mail it to:
NJ Relay Customer Service
P.O. Box 29230
Shawnee Mission, KS
Or fax the form to: