Ideal for people with some degree of hearing loss, the Captioned Telephone, or CapTel, works like any other telephone with one important addition: It displays every word the caller says throughout the conversation. CapTel phone users can listen to the caller, and can also read the written captions in the CapTel’s bright display window.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.

How does CapTel work for you?

See the video to learn how CapTel works for anyone who has difficulty hearing on the phone and wants to communicate independently over the phone.

New Jersey CapTel Service
Click to enlarge and play video
  1. Dial the telephone number of the person you are calling and speak directly to the other party on your CapTel phone.
  2. The other party speaks directly to you.
  3. The Sprint CapTel Operator transcribes the other party’s spoken message into captions.
  4. You can listen to the other party on the CapTel phone while reading captions of everything the other party says on your CapTel display screen.

NJ CapTel has a dedicated website, please visit for more information.

Which CapTel model works for you?

CapTel 840

  • Designed for people who do not have high-speed Internet access.
  • Requires access with a standard analog telephone line and standard electrical power.

CapTel 840i

  • Designed for people who have high-speed Internet access.
  • Requires a telephone service, an Internet connection, including WiFi, and standard electrical power.

How to get CapTel phone?

  • Purchase the CapTel phone for $75 by calling (800) 233-9130 or ordering online at


  • Apply at the NJ Division of the Deaf and Hard of Hearing’s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJ DDHH. For more information about this program, call 800-792-8339 or visit:

Sprint CapTel® Customer Service:

  • Phone: 888-269-7477
  • Mailing Address:
      450 Science Drive
      Madison, WI 53711 
  • Fax: 609-204-6167
  • Email: